Return Policies

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

WINS Admin Requires a receipt for cash and product returns.

The consumer is given a thirty-day window from receipt of delivery, within which to return the product for any of the following reasons:

  1. Incorrect item shipped
  2. Items have manufacturing defects and/or damaged (upon delivery)

WINS Admin reserves the right to reject the returns if there are visible marks of tampering with the item for return.

Upon acceptance of the returned item, the consumer shall be reimbursed of the price of the returned item/s less the Return Handling Fee, shipping costs and applicable taxes, which expenses shall be automatically deducted from the consumer's refund, unless the return is a result of WINS Admin's error in complying with the order - in which case, the consumer shall be granted a full refund of the payment made. In all cases, the refund shall be given to the consumer either in cash, or directly to the shopper's e-wallet or bank deposit account, depending on the method of payment used by the consumer to pay for the item.

Return Exclusions

WINS Admin shall reject returns in the following cases:

  1. Damages due to misuse or negligence on the part of the consumer.
  2. Change of mind or second thoughts about the purchase.
  3. Request for return was made after the lapse of the thirty-day window from receipt of shipment/claimed;
  4. Credit will not be issued on any products that have been opened.
  5. Similar causes

Other exclusion applies to our 30-Day return policy. These exceptions include the following:

  1. All return items must be in new condition and in their original packaging.
  2. All component pieces for each product must be included.
  3. Custom orders are not eligible for return.
  4. Non-refundable Details on shipping fees.
  5. Similar causes


As a general rule, WINS Admin will not service any warranty claims. Product warranties or guarantees are the sole responsibility of the manufacturer or vendor and not WINS Admin. WINS Admin however can facilitate the reverse logistics for claims not accepted locally. The customer though will have to shoulder the shipping costs.

It is the consumer's accountability to determine if the warranty program for any product purchased using will be honored where they reside. By using, the consumer acknowledges that some warranty programs are valid only in the jurisdiction where the merchant resides.

Product Notices and Recalls

The consumer's mailing address will not be disclosed to merchants by WINS Admin at the time a product is purchased on their behalf. It will be the consumer's sole responsibility to take whatever steps are necessary to ensure that the merchants and product manufacturers are able to provide them with notices or with recall information that may be issued in respect to products that are purchased using

Lost/or Stolen Orders (after delivery)

WINS admin would not be responsible for any orders lost or stolen after delivery. Any such claim should be taken up with your local postal service or carrier.


The consumer can cancel a transaction that is in "pending" status. However, once the status is "in transit", it means that an item within the order has been purchased and has been taken by the said courier -- the transaction can no longer be cancelled. WINS Admin shall treat the cancellation request as a return.

Likewise, if the merchant has already processed your order, WINS Admin shall treat the request for cancellation as a request to return the item. In the case of a return, WINS Admin will have to charge a Return Handling Fee, plus applicable taxes and shipping costs if applicable.

As a matter of procedure, once a shopping cart has been submitted and confirmed, WINS Admin begins the procurement process. The consumer is therefore encouraged to review all orders carefully before submission or acceptance.

To cancel an order, contact us at World Intensity Network Solutions Inc., Main Office.